RedisLabs Technical Support Engineer - L3 

United Kingdom 

478791703

Why would you love this job?

In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms.

What you’ll do:

• Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed
• Document issues and contribute to our internal team documentation
• Collaborate with Engineering as needed to provide solutions
• Provide Root Cause Analysis
• Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises
• Provide technical expertise during testing, deployment, and upgrading of Redis software
• Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales
• Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription
• Participate in new product development, customer training, and other support-related activities

What will you need to have?

• At least five years of relevant experience in the enterprise software industry
• Strong background in scripting or programming languages
• Working knowledge of Cloud-based and On-premise environments
• Expert working knowledge in Linux/Unix and networking (TCP/IP)
• Proficiency in communication and presentation, both written and verbal (in English)
• Strong technical background with excellent problem-solving and multi-tasking skills
• High availability and commitment to customers

Extra great if you have:

• Bachelor of Science in Computer Science or Information Systems
• Experience with NoSQL databases (especially Redis)
• Experience working with container orchestration environments, such as Kubernetes

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:

• Competitive salaries and equity grants
• Flexible vacation time to promote a healthy work-life balance
• Health insurance, paid paternity leave, and pension plan
• Flexible working options
• Team celebrations and recreation events
• Learning and development opportunities
• Ability to influence a high-performance company on its way to IPO