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BMC Sales Order Specialist II United Kingdom, England 477775374
27.06.2024
Description and Requirements
CareerArc Code
What we offer
- We hire the best performers in every area, people who are the perfect blend of competitive and supportive to help you succeed in your career.
- You’ll work in a sales order team which is known for its excellence in delivery.
- We have a compensation structure designed for high performers, with all the perks you’d expect and some that will surprise you.
- We want our people to be the best in their fields, and we offer unbeatable training and growth opportunities.
- We foster a culturally diverse, dynamic, and fun working environment—our employees’ comfort and quality of life are critical to company success.
- We’ve created flexible workspaces that encourage creativity and teamwork—including work-from-home opportunities for those who want them.
- We give our employees outstanding benefits that allow you to make strategic choices for you and your family.
organization in preparingand validating license & support deals (not renewals) for submission to Order Service Coordinators. You’ll serves as a single point of contact for field sales for UK & Ireland and NL & GOSI, operating independently and providing support to other team members when needed.
As a Sales Order Specialist you’ll be responsible for:
- Providing guidance and support to sales on quote preparation related to Commercial-, Legal- and RevRec policies, order processing and customer order issues.
- Providing Legal Level 1 support and generate contractual agreements.
- Order Processing – Review, validate and process all orders in with focus on accuracy and completion for submission.
- Proactively communicate with Field Sales and/or managers on order issues and keep them informed of any problems resolving issues.
- Ensure all orders are submitted on a timely basis according to established order submission deadlines.
- Develop & maintain a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support, SOX controls applicable to the Quote to Cash process, Order Entry (OE+) application, SFDC and Siebel to support order management.
- Provide support and assist in the resolution & clarification of order information, invoicing, collections, and passwords.
- Develop in-depth knowledge of BMCs licensing model, and pricing, to provide quoting support to our EMEA Sales Team
- Proactively acts to understand customer needs and identify solutions to nonstandard tasks/queries.
- Takes action to monitor and control costs within own work horizons.
- Identifies key issues and patterns from partial/conflicting data; takes a broad perspective to problems and spots new, less obvious solutions.
- Shares own experience/ knowledge with others; provides guidance and support to less experienced colleagues.
To be a successful Sales Order Specialist we ideally look for:
- Must possess strong attention to detail, accuracy and completeness with regard to all processes.
- Must have a proven ability to work collaboratively and courteously, with others to obtain all required documentation necessary to perform and realize revenue on license sale.
- Must have the ability to work remotely and use escalation process.
- Clear and grammatically correct verbal and written communication skills are required.
- Ideally knowledge and experience of Order Services back-office applications, with good understanding of administrative processes.
- Knowledge and experience with license and/or software accounting, legal operations, and understanding of license revenue recognition requirements is highly desirable.
- Working knowledge of Oracle, SFDC and financial operations processes.
- Working knowledge of Office suite Application
- Intermediate-level experience with Business Objects is a plus.
- Working knowledge with Communication Tools such as Phone, messaging, Chat, Share applications.
- Ability to see, define and resolve issues, with a balanced desire to tackle both tactical and root-cause issues is a plus.
- Ability to work on multi transaction within a range of complexity.
- Strong communication skills, both written and verbal
- Ability to adapt informative style to an audience, capable of explaining difficult information clearly, establishes consensus and attains agreement.
- Create an informal network within team and other BMC departments.
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