JPMorgan Payments Operations Vice President 

Philippines, Quezon City 

477387091

J.P. Morgan

Payments Foreign Exchange Operation(FX) primary functions are supported by the 100+ people in the global team. This included payment processing and controls, post settlement investigations, Dodd Frank regulatory team, Global Mass Pay team, and many more individual teams. The team supports:

• Payments 135 different countries, transacting in around 120 different currencies.
• Managing over 1 million FX transactions per month across multiple different FX products

Responsibilities

• Day to day responsibilities of managing both the payments processing team and the post settlement nostro breaks team involve managing failed settlement (nostro breaks)
• Ensuring that all payments are settled correctly, and any breaks are followed up on a timely manner.
• Identifying and investigating any root causes
• Establishing an excellent relationship with Front Office sales and other internal clients
• Participating in process improvement initiatives
• Working with the above groups to quickly and efficiently resolve client issues.
• Being the escalation point and key point of contact during the late Asia time zone and early European time zone.
• Development and training the Manila team to ensure that we have full coverage in the location.
• Managing the team, with day-to-day responsibilities including arranging training, recruitment, performance management, escalation resolution, and driving standards.

Requirements

• People management experience
• Experience of payments, and SWIFT communications between banks
• Experience in a financial service and nostro reconciliations
• Client Service experience with managing demanding and high-pressure situations.
• Effective organizational skills with the ability to manage and prioritize workload whilst working as part of a team.
• Strong communication skills, experience of building phone relationships.
• Take ownership and display the ability to follow through with departmental objectives whilst considering risks involved in daily processing.
• An attitude of continuous improvement.
• Well-developed problem-solving skills.
• Results-orientated
• Capability to prioritize.
• Capability to think laterally and understand the big picture.