JPMorgan Payments Operations Vice President 

Philippines, Quezon City 

477387091

As Payments Foreign Exchange Operations VP, you will be leading our Payments Foreign Exchange Operation(FX) in Manila.

The team's primary functions are supported by the 100+ people in the global team. This included payment processing and controls, post settlement investigations, Dodd Frank regulatory team, Global Mass Pay team, and many more individual teams. The team supports:

• Payments 135 different countries, transacting in around 120 different currencies.
• Managing over 1 million FX transactions per month across multiple different FX products

Job Responsibilities

• Day to day responsibilities of managing both the payments processing team and the post settlement nostro breaks team involve managing failed settlement (nostro breaks)
• Ensuring that all payments are settled correctly, and any breaks are followed up on a timely manner. Identifying and investigating any root causes.
• Participating in process improvement initiatives
• Establishing an excellent relationship with Front Office sales and other internal clients
• Working with the above groups to quickly and efficiently resolve client issues.
• Being the escalation point and key point of contact during the late Asia time zone and early European time zone.
• Managing the team, with day-to-day responsibilities including arranging training, recruitment, performance management, escalation resolution, and driving standards. Development and training the Manila team to ensure that we have full coverage in the location.

Required qualifications, capabilities, and skills

• Minimum of 2 years' people management experience at a Vice President or Head of Operations capacity, in a financial organization.
• Client Service experience with managing demanding and high-pressure situations.
• Effective organizational skills with the ability to manage and prioritize workload whilst working as part of a team.
• Strong communication skills, experience of building phone relationships.
• Take ownership and display the ability to follow through with departmental objectives whilst considering risks involved in daily processing.
• An attitude of continuous improvement.
• Well-developed problem-solving skills.
• Results-orientated. Capability to prioritize.
• Capability to think laterally and understand the big picture.
• Amenable to work onsite in Bonifacio Global City, following core late day to mid-day schedule, and able to be flexible to accommodate business needs.

Preferred qualifications, capabilities, and skills

• Experience in Foreign Exchange Operations management will be highly advantageous
• Experience of payments, and SWIFT communications between banks preferred
• Experience in a financial service and nostro reconciliations