IBM Technical Support Engineer 

Costa Rica 

476789976

Essential Functions:

• Provide accurate and efficient support to IBM Software customers by researching and identifying applicable solutions
• Provide timely and clear communication to customers
• Identify and reports defects to the development team once applicable analysis has been completed
• Identify documentation improvements and writes knowledge articles for internal and external audiences
• Support all components and processes of the IBM Rapid Network Automation Software
• Support new and existing client software environments over chat as well as via WebEx or Microsoft Teams (desktop sharing) within established SLO’s
• Responsible for addressing customer issues and seeking resolution while maintaining overall customer satisfaction

Required Technical and Professional Expertise

• Excellent communication skills and strong desire to work with customers (namely network engineers, network managers, and operations engineers)
• Exhibit good logical and analytical problem-solving skills
• Ability to adapt quickly to customer-driven priorities
• Able to communicate technical information clearly and precisely to customers of varying technical knowledge levels
• Familiar with containerization and orchestration platforms like Docker and Kubernetes.
• Experience using REST API in scalable production environments.
• Possess in-depth knowledge and able to troubleshoot HTTP(S) issues while coordinating with internal and external stakeholders.

Preferred Technical and Professional Expertise

• SAML, LDAP, RADIUS
• JavaScript, Python and experience with IDEs.
• IBM SevOne NPM