Qualcomm Customer Service Specialist Intermediate - Qualcomm Timisoara 

Romania, Timișoara 

476627937

Arriver System Software S.R.L.

Job Area:

Administration Group, Administration Group > Administrative Support

Key Duties & Responsibilities:

Utilizing Qualcomm systems, manages end to end customer service and support activities including but not limited to forecasting, order management, supply demand changes, Product Change Notification (PCN), Return Material Authorization (RMA), finance questions, export compliance and product commercial information for external customers/accounts.

• Provides customer facing support from new customer creation, product/service contract and order management, forecast entry to shipments/returns support

• Oversees customer performance to forecast, including forecast accuracy analysis, and forecast consumption

• Order management (Purchase Order entry, change orders, and scheduling), proactively manages and monitor customer orders and shipments, resolving any issues on the account before shipment

• Responsible for managing customer expectations in respect to supply/demand and other related issues and escalating when necessary. Including interfacing with relevant internal teams such as Forecast, Supply Chain, Finance, Sales, Sales Operations, Logistics and Export Compliance to resolution

• Regular interface with Product Lifecycle Team to drive customer acceptance strategies on new devices, as well as Product Change Notifications (PCNs), End-of-Life (EOL) and/or Build-to-Order (BTO) products

• Supports sales efforts (demand changes, product compliance details, environmental, sales reporting etc.) within the region, as needed or requested

• Communicate with related parties such as Customers, Quality, Engineering, RMA team, Finance. Analyze data, identify trends, and submit RMA request when needed

• Participates in sales meetings, special projects, and regional worldwide customer service team meetings

• Monitors and reports on progress against department and personal goals

• Performs other duties as requested

• All Qualcomm employees are expected to actively support diversity on their teams, and within the Company

Job Specifications:

• Computer proficiency of Microsoft suite (Excel, Word, PPT, MS Teams). Previous experience of SAP ERP, Salesforce, & Demantra is an advantage.

• Has proven effective and results oriented problem-solving skills to identify common issues and solutions

• Effectively and quickly adapts to new systems, processes, and policies

• Ability to remain calm under pressure

• Exercises analytical skill within generally defined practices

• Be results oriented with great attention to detail

• Solid multitasking skills with the ability to prioritize and respond to ad hoc requests as needed. Able to make quick and accurate decisions

• Must have demonstratable communications skills being able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures

• Collaborates openly, respectfully, and inclusively creating trusting relationships within own team and to customers in order to explain issues, gain insights and develop connections

Education:

• Requires a minimum of 4 to 6 years related experience in Customer Service in a technology-oriented industry. Semiconductor industry preferred

• BS/BA degree in Business Management, Supply Chain, Finance or Operations or equivalent experience

Minimum Qualifications:

• Bachelor's degree.

Associate's degree and 2+ years of Administrative Assistant or related work experience.

High School Diploma or equivalent and 4+ years of Administrative Assistant or related work experience.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.