Be an expert on all aspects of Snowflake in relation to the AI/ML workload
Report to the Practice Director for AsiaPacific and Japan
Work with local Practice Directors/Practice Managers to position AI/ML Services
Be responsible for both services sales enablement/execution and services delivery success for AI/ML, focus on both quarterly bookings targets (for Professional Services & Training) and utilization targets
Be measured on consumption progress and meeting consumption targets for AI/ML for the region, you will also be
Be the Professional Services point of contact for the region, through the following:
Help local Practice Directors\Practice managers create and execute on the overall vision for services - both sales and delivery by providing input for AI/ML plans
Own the services delivery roadmap for AI/ML (proposals, closing services opportunities and delivery)
Collaborate with cross functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients
Develop scope and associated SOWs for customer services engagements
Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success
Understand and help optimize business operations processes for services sales
Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team)
Provide bookings forecast and demonstrate strong command of your book of business
Align services engagements to key customers business outcomes
Drive alignment with executive sponsors and/or customer stakeholders
Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery
Serve as the initial point of escalation for customer and project team
Own project outcomes and manage project financials (revenue forecasting and expense management)
Maintain a high level of customer satisfaction as reflected in customer survey scores
Collaborate with Education Services team for training delivery
Provide specific services delivery activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc)
Deep collaboration with AE/SEs on the account for account strategy
Own and contribute to internal process improvements across the enterprise teams and broader Professional Services organization
Manage a team of AI/ML experts across the region
Drive strategic technical initiatives in AI/ML
Work closely with Cross functional and global teams to identify and choose the right solution components to deliver the use cases.
OUR IDEAL SR. SERVICES PRACTICE MANAGER WILL HAVE:
10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting
10+ years of AI/MLL experience
Strong understanding of AI/ML concepts, algorithms, and frameworks
Preferable Technical Architect background with experience in delivering projects involving technologies like Core Java, Python, R, SAS, Analytics/ Data Science, and Complex data processing
5+ years of people\team management experience
Direct experience in a Data Warehousing, Business Intelligence and/or Cloud field
Proven track record of meeting booking, utilization, and consumption (or similar) targets
Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
Strong organizational skills, ability to work independently and manage multiple projects simultaneously
Bonus Points: Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent)
WHY JOIN OUR PROFESSIONAL SERVICES TEAM:
Unique opportunity to work on a truly disruptive software product
Get unique, hands-on experience with bleeding edge data warehouse technology
Develop, lead and execute an industry-changing initiative
Learn from the best! Join a dedicated, experienced team of professionals