EY Mobile Productivity Applications Engineer 

India, Kerala, Kochi 

474783787

Your key responsibilities

• Technical lead for mobile productivity applications and user experiences.
• Configure Intune policies for optimal performance.
• Test, troubleshoot, and support new features at Level 4.
• Document knowledge for end users and Level 1/2 support teams.
• Analyze data to improve documentation and training.
• Collaborate with vendors on feature requests and enhancements.
• Work with Information Security on security reviews and findings resolution with vendors.
• Update the product roadmap to meet organizational goals.
• Represent technical interests in project activities as the lead.
• Follow ITIL processes for incident, problem, and change management.
• Provide consultation to internal teams with onboarding line of business mobile apps.

Skills and attributes for success

• Analytical ability in supported core technologies for large user bases.
• Sound judgment and tact.
• Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed).
• Strong teaming, organization, and time management skills.
• Excellent communication skills - written / verbal skills.
• Cross cultural awareness.
• Knowledge of ITIL method processes.
• Ability to manage strategic vendors like Microsoft.
• Willingness to share knowledge and should be able to impart virtual / hands on training to others.

To qualify for the role, you must have

• Experience with Microsoft Intune, mobile device and application management.
• Experience with iOS and Android operating systems.
• Skilled in supporting Modern Workplace tools and resources.
• Proactive and ability to operate independently.
• Ability to operate proactively and independently in a fast-paced environment.
• Ability to work UK working hours.

Ideally, you’ll also have

• Experience in managing and supporting large mobile environments.
• Testing and Quality Assurance – ensure our mobile applications meet quality and performance standards.
• Implementation of new products and/or service offerings.

What we look for

• Five or more years of hands-on experience in Microsoft Intune, Entra, Mobile Application and Device Management with a thorough understanding of its design and architecture.
• Experience with working in a large global environment and working knowledge.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.