Manage a range of different Employee Relations cases across the full spectrum of our responsibilities including:
resolve disputes and issues informally
formal performance management
capability management
formal disputes and complaints
disciplinary processes
Investigate potential breaches of the firm’s Code of Conduct from planning the investigation, through interviews and review of forensic information to completing detailed and balanced investigation summaries
Determinate the outcome of Code of Conduct investigations by evaluating the facts, considering the aggravating and mitigating factors and using our Know Your Employee framework for guidance
Provide judgement/identifying solutions for complex/sensitive employee related matters across EMEA
Support employees and managers to address conflicts that arise in the workplace in a positive manner that facilitates resolution for all parties
Document accurately all cases using our case management system and following our operational and regulatory standards with an awareness of SLAs
Manage legal, reputational and regulatory risk in partnership with HR Legal
Manage proactively stakeholders throughout each case and ensure their awareness and appreciation of the risk profile, influence to ensure appropriate outcomes
Provide guidance/training (as appropriate) to HR Partners, managers and employees and other HR stakeholders (HR Solutions, Recruitment, Compensation) on the review, interpretation and dispositioning of matters relating to HR policies and procedures
Ensure the right balance of risk mitigation, employee engagement and fairness is delivered
Deliver a reliable, fair and considered ER service to employees and managers and provide a place where their voices are heard and acted on accordingly
Required qualifications, capabilities and skills
Experience and demonstrated success in managing HR/ER matters in an effective and efficient manner
Expert knowledge of EMEA employment laws and regulations
Possesses an understanding of financial and HR related industry trends and applies them in decision making, where appropriate
Possesses a risk and control mindset; follows published protocols around conducting investigations and tracking activities related to carrying out key responsibilities Applies a consistent and appropriate level of review when decisioning cases and providing guidance. Escalates appropriately
Applies technical knowledge and business acumen to fact patterns and determines appropriate solution. Ability to work in a global, matrixed, and complex business
Strong organizational/time management skills. Excellent verbal and written communication skills
Team-oriented and collaborative approach required
Demonstrates superior judgment to identify and mitigate potential risks impacting the firm
Results-oriented; takes ownership of and drives clients and stakeholders towards an appropriate resolution of issues
Ability to make sound decisions under significant pressure and tight timeframe