JPMorgan Experience Design Vice President 

United States, New York, New York 

473735825

As an Experience Design Vice President in Affluent/HNW(High-net-worth) Card team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

In this role, you will help to lead, define, and shape our CX strategy to align GTM(Go-to-market), offering, and key moments of truth for our cards. This is inclusive of anything from unboxing, to digital touchpoints, to servicing. An ideal candidate will have a strong consultative muscle and can partner effectively with product and other cross-functional partners to both gather necessary inputs and get to winning outcomes.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Proven ability to lead small design teams (inclusive of research and content) to winning outcomes.
• Demonstrated experience in leading 0 to 1 projects

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Strong design and presentation craft
• A player/coach mentality
• Comfort with ambiguity and a bias toward action
• Knowledge of and comfort in research partnership