Amazon Support Associate II - Turno noturno 

Brazil, São Paulo 

47333318

About Operations Technology Solutions (OTS)
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. This is an onsite position and requires office attendance in Cajamar at least 5 times a week.
Key job responsibilities- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.

- High school or equivalent diploma
- Corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Availability to go work at our Cajamar, Fulfillment Center, 5 times as week during the night shift from 18:00 to 5:00. Occasionally, the shift may change to 6 AM - 6 PM, occurring up to five times a week.
- Fluent in Portuguese and basic English.

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
- Advanced English