Amazon Support Engineer IV AMC Ad-Tech Solutions 

India, Karnataka 

473212593

Key job responsibilitiesA day in the life
* Act as an escalation point for the most complex and in-depth issues that potentially span multiple external and internal organizations.
* Communicate directly with internal organizations to complete root cause analyses, issue investigation, workarounds and defect resolution.
* Develop and implement complex repro cases to identify potential software defects, mis-configurations, or issues in customer environments.
* Use case management tools to manage and prioritize issues based on multiple factors including customer impact.
* Build & Contribute to training material and documentation for both internal and customer-facing users.
* Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
* Providing support directly to data analysts who are using Amazon Marketing Cloud.
* Writing queries, code samples, tutorials, and technical articles for the customer community
* Working with customers to understand how they are using our services, and providing feedback to development teams
* Collaborating with internal stakeholders to drive timely customer communication
* Driving internal projects that improve support-related processes and our customer's user experience

- 5+ years of software development, or 5+ years of technical support experience- Experience scripting in modern program languages
- Experience in Unix
- Bachelor’s degree in data Analytics / Data Science / computer science / Applied Mathematics / Applied Statistics / Management Information Systems or a related technical discipline / Equivalent experience.
- Excellent oral and written communication skills with ability to establish credibility with technical and non-technical business owners.
- Can distill customer technical needs into clear, concise written documentation and present these findings to an internal product and engineering team. A drive to dig deeply into technical details, (e.g. key dependencies) with customers and internal technical stakeholders to solve a technical problem. Can understand why a technical decision was made and drive a constructive discussion.
- Writing queries across data sources. Hands-on coding / scripting knowledge in order to automate steps and also invoke Data APIs to analyze log level transaction systems from unstructured data lakes.
- Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
- 3+ years of SQL Advanced SQL usage experience.
- Driving process and service improvements