More specifically, the Senior Technical Program Manager, will be responsible for the delivery of large horizontal programs to meet different regulatory compliance requirements involving large scale data platform changes across Booking.com and be responsible for driving high-level strategic program objectives, monitoring system-by-system adoption and actively engaging in day-to-day program activities to implement change. This role requires exceptional communication and organizational skills and the ability to thrive in an entrepreneurial environment, managing ambiguity and competing priorities.
Key Job Responsibilities and Duties:
Bring clarity to program sponsors, teams and stakeholders by defining and documenting program scope, risk-based approaches and roadmaps, key dependencies and other key program artefacts.
Proactively identify and manage key risks, bottlenecks, and trade-offs, balancing business needs with technical constraints.
Lead collaboration between legal, business and technical teams to deliver complex and secure, yet scalable solutions and platform and product features in compliance with legal and regulatory requirements, maintaining a strong customer-centric and privacy by design focus.
Lead and contribute to the development of architecture and technical requirements and deliverables.
Drive, track and report progress transparently and ensure successful delivery, within agreed timelines and budget.
Plan, manage, and track multiple program activities simultaneously, ensuring on-time delivery.
Use technical expertise and strong business acumen to provide clarity and drive decisions in ambiguous situations, including where overlaps may exist with other strategic programs.
Serve as the primary point of contact for all program-related queries. Maintain a high-level of engagement among stakeholders.
Define and measure the program success metrics.
Qualifications & Skills:
Bachelor’s degree in Computer Science, Engineering, or a related technical field (preferred).
5 to 8 years of experience in technical program management or related roles.
Data governance / data retention experience is recommended.
Privacy certifications (e.g. CIPT) or similar are recommended.
Experience with Agile environments and certification is desirable.
Familiar with change management approaches; good understanding of the change curve and process.
Strong understanding of technology and ability to effectively communicate technical concepts.
Able to understand, challenge and explain the solution design and architecture to stakeholders at different levels of seniority.
Be able to lead, motivate, and manage stakeholders and product teams to achieve program goals. Be able to influence and steer senior management and groups. Challenge assumptions and have the ability to adapt or generate imaginative and innovative ideas.
Proven ability to use data-driven insights to address business challenges and solve problems.
Be able to break up a complex problem into actionable and easy to understand solutions. Be hands on and drive solutions to problems in partnership with the involved parties.
Strong conflict resolution, negotiation, and influencing skills.
Excellent communication skills, both written and verbal, with the ability to work independently and manage multiple tasks under pressure.
Fluency in English with proven strong communication skills complemented by a particularly clear and concise written communication.
Further traits look for:
Alignment with Booking.com’s values (Customer First, Succeed Together, Own It, Learn Forever, Do the Right Thing).
Curiosity, flexibility, and a creative, pragmatic approach to problem-solving.
Confidence with collaboration.
Ability to influence stakeholders at all levels.
Proactivity, resilience, and a drive to deliver results.
Strong judgment with attention to both the big picture and key details.
Courage to take a stance and make tough decisions.
Team-oriented, self-aware, and a good listener.
Agility in prioritizing and meeting deadlines.
Forward-thinking, with a focus on emerging legal and policy issues.
As a team, we believe in:
Being integral to decision-making, shaping Booking.com’s future.
Supporting Booking's mission to make travel accessible, fostering openness and curiosity.
Offering opportunities for team members to explore new areas or specialize.
Providing holistic, integrated legal and public affairs advice.
Continuously improving Legal Operations, innovating, and sharing best practices.
Learning from mistakes and embracing growth.
Working collaboratively with a sense of humor and enjoying the journey together!
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Application Process:
This section should provide:
Let’s go places together:
other assessments as defined by BU or department.
This role does not come with relocation assistance.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
