PayPal Product Director - SMB Experiences 

France, Auvergne-Rhône-Alpes 

470798146

What you need to know about the role
You will bring a deep understanding of product management with a passion for delivering seamless, scalable, and personalized onboarding and servicing journeys for SMBs.

Job Description:

You will lead the vision, strategy, and execution of end-to-end merchant experiences that start with our marketing and onboarding funnel to product awareness and activation and into servicing account experiences to drive user activation, product adoption, retention, and long-term engagement.

Your day to day

In your day-to-day, you will:

Product Strategy and Execution:

• Define end to end journeys for merchants that enable them to onboard to PayPal and activate on products best suited for them.

• Collaborate with engineering, design, and data science teams to deliver scalable solutions that align with business goals.

Personalization:

• Utilize AI and machine learning to create tailored onboarding and servicing experiences for SMBs.

• Work closely with data teams to develop predictive models that improve activation, product adoption, engagement, and retention.

• Implement conversational AI, recommendation systems, or other intelligent tools to enhance onboarding and servicing workflows.

Growth Strategies:

• Partner with commercial and marketing teams to align onboarding processes with customer acquisition and revenue goals.

• Identify opportunities for upsell, cross-sell, and increased customer lifetime value (CLTV) during the onboarding phase and account lifecycle.

• Analyze user behavior data to identify friction points and implement strategies to reduce time-to-value.

Process Optimization:

• Continuously evaluate and refine key merchant workflows for efficiency, scalability, and customer satisfaction.

• Implement automation tools and frameworks to reduce manual efforts and improve consistency.

• Develop KPIs to measure signup, product activation and adoption success and use insights to drive funnel improvements.

Cross-Functional Collaboration:

• Serve as the primary liaison between product, engineering, commercial, and sales teams to ensure alignment on goals.

• Advocate for the onboarding and servicing product vision across the organization and with external stakeholders.

Data-Driven Decision Making:

• Monitor and analyze performance metrics, including activation rates, churn, and engagement.

• Leverage insights from A/B testing and user analytics to refine the product roadmap.

• Present performance updates and strategic plans to leadership and key stakeholders.

What you need to bring

• 10+ years of leadership experience in fintech, payments, or financial services companies that cater to SMB customers

• Good understanding of SMB merchant needs in US and Europe

• Experience leading product teams that require coordination of many stakeholders and cross functional teams

• Experience developing a multi-year vision, strategy and roadmap for large scale products

• Very strong written and verbal communication skills with a talent for precise articulations of customer problems

• Global Experience a plus

• Ability to navigate highly matrixed environment

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The U.S. national annual pay range for this role is

$120300 to $287100

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.