Akamai Software Engineer II - 

India 

470721726

As a ServiceNow SME, you will play a crucial role in driving IT service excellence. Effective utilization of the ServiceNow platform contributing to streamlined processes, improved user experiences, and enhanced business outcomes. You will be responsible for providing in-depth expertise in the design and maintenance of the ServiceNow platform.

Partner with the best

As a Software Engineer II, you will be responsible for:

• Implementing and enhance ITSM processes including Incident Management, Change Management, Problem Management, Asset Management, and Service Catalog and more, based on business requirements.
• Creating and maintain workflows, business rules, UI policies, and other platform elements.
• Developing and maintain scripts, integrations, and APIs to extend ServiceNow's functionality and integrate with other systems.
• Collaborating with process owners and stakeholders to identify areas for process improvement and automation using ServiceNow capabilities.
• Working closely with business stakeholders to understand their requirements and translate them into technical solutions within the ServiceNow platform.
• Creating detailed technical documentation and specifications for proposed solutions.

Do what you love

To be successful in this role you will:

• Have Bachelor's degree in Information Technology, Computer Science.
• Have ServiceNow certifications like CSA, Certified Application Developer, or CIS in various modules.
• Have experience (2+ years) as a ServiceNow administrator, developer, or consultant.
• Have good understanding of ITIL processes and IT service management concepts.
• Have Proficiency in ServiceNow scripting languages (JavaScript, GlideScript, etc.). Good problem-solving abilities and attention to detail.
• Experience with integrations using REST and SOAP APIs. Excellent communication and interpersonal skills.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.