JPMorgan Payment Operation Client Service Analyst Team Leader 

India, Maharashtra, Mumbai 

470460376

Job responsibilities:

• Understanding clients relationships with the bank.
• Developing, maintaining, and broadening partnerships with Clients (internal and external).
• Take ownership of inquiry resolution end to end and ensure all complaints are escalated appropriately, leveraging the client tier service differentiation.
• Resolving external and internal inquiries pertaining to J.P. Morgan’s Wholesale Payments core cash products and tracking and monitoring inquiries via an Inquiry Management tool.
• Liaising with other functions to ensure Clients receive satisfactory resolution in a timely manner.
• Delivering value added solutions to clients, identifying and promoting service improvement, efficiencies and opportunities.
• Proactively coordinate with Service and other internal groups for additional support that may be needed to resolve client inquiries
• Promoting best practice sharing with Dedicated Service, and participating in and supporting Client Experience improvement initiatives.
• Recognizing non-standard service provisions as requested by clients and highlight as sales opportunities.
• Investigate and inform senior management of potential processes that could reduce exposure. (i.e., formatting issues, inconsistent procedure interpretation among service centers, incorrect processes, etc.)
• Identified candidate will be an individual contributor.

Required qualification, skills and capabilities:

• At least 3 years experience in client service, sales, operations, or institutional and corporate client business knowledge.
• Communication skills –excellent oral and written business communication skills, as well as, ability to present information clearly and concisely.
• Time management and organizational skills
• Strong interpersonal skills, excellent problem solving abilities, attention to detail and resolution skills.
• Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome.
• Aptitude to work in a fast paced environment while balancing the needs of the clients with associated risks and interests of the Firm
• Strong time management and organizational skills.
• Capability to determine priorities and maintain a balanced work approach to achieve business objectives and goals.
• Proficient with Microsoft office applications
• Knowledge of J.P.Morgan’s Wholesale Payment core cash product offering and client portals is a plus