JPMorgan Lead Software Engineer - Java L3 Support 

India, Maharashtra, Mumbai 

470263460

As a Lead Software Engineer -L3 Support Engineer,

Job responsibilities

• Lead and manage the L3 support team, providing guidance and mentorship to team members.
• Serve as the primary point of contact for escalated technical issues related to Java distributed applications.
• Troubleshoot and resolve complex application issues, ensuring minimal downtime and impact on business operations.
• Collaborate with development and infrastructure teams to identify and implement solutions for performance optimization and scalability, particularly in handling large data volumes with high throughput.
• Monitor application performance and system health, proactively identifying potential issues and implementing preventive measures.
• Develop and maintain comprehensive documentation for support processes, incident management, and troubleshooting procedures.
• Participate in on-call rotations to provide 24/7 support coverage as needed.
• Drive continuous improvement initiatives to enhance support processes and service delivery.
• Stay up-to-date with the latest industry trends and technologies, recommending and implementing best practices.

Required qualifications, capabilities, and skills

• Formal training or certification onsoftware engineering*concepts and 5+ years applied experience
• Proven experience in a lead or senior support role for Java distributed applications.
• Strong proficiency in Java, Spring Boot, Kafka, Elastic Search, and Oracle.
• Experience with cloud technologies and AWS.
• Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
• Strong leadership and communication skills, with the ability to collaborate effectively with cross-functional teams.
• Experience with monitoring and logging tools, such as Prometheus, Grafana, or ELK stack