SAP Intern - Junior SAP Technology Support Engineer 

Romania 

469354118

As an SAP Technology Support Engineer, you will:

• Work in shifts which may include weekends or public holidays as required by the project

• Deliver 1st and 2nd level support consulting services

• Be in direct contact with the customer via phone, email or ticketing system

• Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes

• Operate SAP technology-based system landscapes to achieve ambitious SLA requirements

• Work in alignment with the company procedures to ensure an efficient and quality service

• Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes

• Create and implement change request documentation

EXPERIENCE / ROLE REQUIREMENTS

• Bachelor (last year) or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems

• Good learning capabilities to be able to complete the SAP BASIS Certification

• Knowledge of enterprise-level applications and understanding of Global Delivery model

Technical Skills (advantage)

• Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role

• SAP BASIS – Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,

• Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)

• Experience in Performance tuning, technical reviews and Audits

• Knowledge of High Availability/Disaster Recovery Strategy

• Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services.

Personal Skills

• Experience in communication with customers and managing expectations

• Strong customer focus and service minded

• Strong communication and networking skills

• Good analytical and solution-oriented thinking

• Good team player and ability to work effectively in international and virtual teams

• Continually develop SAP solution core skills and business knowledge based on accumulated experience.

• Able to provide knowledge transfer from certain technology areas

• Proactive in learning and highly self-motivated

• Proficiency in written and spoken English

Note: Applicants might be asked to pass assessment as a mandatory part of the preliminary recruitment stage.

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