Role Title: Account Executive - Melbourne
Key Responsibilities
Pro-active communication with partners in the region by telephone and by internal messaging to assist with the development of Booking.com’s business.
Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level.
Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners.
Identify opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritise.
Identify new potential partner leads and pass these leads on for further follow up.
Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.
Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio.
Communications with Stakeholders
Accommodation partners
Account Managers
Years of relevant Job Knowledge
Basic Job Knowledge (2 - 5 years)
Requirements of Special knowledge/skills
Solution oriented and results driven
Strong work ethic; self-directed and resourceful
Proactive, flexible and capable of working independently as well as working in a team
Ability to prioritise own workload and efficiently manage their time
Strong and engaging communication skills
Ability to influence partners over the phone to implement suggestions
Eye for accuracy and ability to be analytical
Language: English written and verbal
Has a full car driver's license for Australia
Hybrid work arrangements - 40% in the office a week
This role does not support relocation nor work visa sponsorship
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well as unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to €1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Application Process:
Let’s go places together:
Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
