JPMorgan Instructional Designer 

Philippines, Quezon City 

467333564

As an Instructional Designer within Chase Travel, you will collaborate with subject matter experts and leaders to develop and implement effective training programs. You will drive the success of our learning initiatives by ensuring the delivery of high-quality learning experiences for all Chase Travel learners. Your role will focus on creating engaging and interactive training materials that address identified training gaps.

Job Responsibilities:

• Collaborate with subject matter experts (SMEs) to identify training gaps and develop content that addresses those needs.
• Design and develop engaging and interactive training materials, including e-learning modules, instructor-led training (ILT) guides, job aids, and assessments.
• Utilize various instructional design models (e.g., ADDIE, SAM) to create effective and scalable training solutions.
• Continuously update and improve training materials based on feedback, industry trends, and changes in company policies or procedures.
• Facilitate train-the-trainer sessions to ensure consistent delivery of training content.
• Manage multiple projects simultaneously, ensuring timely delivery of high-quality training materials.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree in Instructional Design, Education, or related field.
• Minimum of three years of experience in instructional design or related role.
• Proficiency in e-learning development tools (e.g., Articulate, Captivate).
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and collaboration skills.
• Strong stakeholder management skills.
• Training or teaching experience in a corporate environment.
• Educational units or equivalent training in corporate training, facilitation, or instructional design.
• Experience in upskilling new hires and cross-skilling.

Preferred Qualifications, Capabilities, and Skills:

• Experience in designing training for call centers or customer service environments.
• Familiarity with learning management systems (LMS) and virtual training platforms.
• Knowledge of adult learning principles and instructional design models.
• Travel industry experience is a plus!

Additional Requirements:

• A portfolio is required.