GE HealthCare Field Service Engineer - NM/CT 

United Kingdom, England, London 

466670119

As the Field Service Engineer, you will be responsible for DI systems within the territory. You will develop and maintain strong interpersonal relationships with customers ensuring customer satisfaction and equipment functionality.
Responsibilities

• Maintain all models specific to a modality in the assigned area.

• Perform total system level trouble-shooting on complex multi-symptom problems.

• Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.

• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.

• Assist in the growth and direction of business in geographic area.

• Responsible for Warranty and PMS contract cost control.

• Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).

• Play a leading role in complex and multifunctional rooms.

• Share best practices.

• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications and Requirements

• Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience

• Technical analytical skills

• Ability to work independently with minimum supervision, high work standards and quality

• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills

• Fluency in English

• Valid driving license, active driving experience

Desired skills

• High work standards and quality.

• Shows Initiative and motivation.

• Plans and organizes work effectively, self-motivated

• Excellent communication skills, listening skills, and interpersonal skills.

• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).

Total Rewards:

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.