Ebay Top Seller Customer Support 

Malaysia, Sarawak 

466529640

Position Summary

• Commercial Teammate (MSO Reactive) supports Greater China large merchants, high value/potential sellers with their day to day operational issues by phone, email and/or chat
• Working with the relevant key stakeholders (e.g. BU, Trust team) closely to help sellers’ business growth, providing a timely resolution。
• Maintaining a strong partnership with the account management group.
• You will be the primary point of contact for Greater China customers and proactively communicate or respond to customers in Mandarin/English inquiries via email, phone and/or chat in an efficient and effective manner.

Position Qualifications

• Bachelor degree and above.
• 2-3 years of experience within customer service, e-commerce or equivalent
• Fluent Mandarin and English when required to interact with sellers in their local language (written and spoken)
• Ability to read Cantonese when required to review ebay HK webpage.
• Excellent verbal, written and interpersonal communications skills
• Proficient in office tools
• Strong team player who thrives working in team environment

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.