JPMorgan Implementations Quality Associate 

India, Maharashtra, Mumbai 

465105746

As an Implementation Quality Manager within our dynamic team, you will be responsible for developing, implementing, and maintaining quality assurance protocols and control systems. You will monitor and evaluate the production processes to ensure compliance with quality standards and conduct regular audits and inspections to identify areas for improvement. You will also manage queue assignment, governing internal and external SLA commitments, team huddles, scorecards metrics, and overall quality of work. This role provides an exciting opportunity to lead and influence quality standards within our organization.

Job Responsibilities:

·Analyze data and metrics to identify trends and areas for process enhancement.

·Manage reporting data for scorecard metrics.

·Lead initiatives to improve efficiency, reduce waste, and enhance product quality.

·Collaborate with cross-functional teams to implement process improvements.

·Manage and mentor a team of quality control inspectors and technicians.

·Provide training and development opportunities to enhance team skills and knowledge.

·Work with partnering teams to resolve quality issues promptly.

·Maintain accurate records of quality control activities and results.

·Prepare reports and presentations for management on quality performance and improvement initiatives.

·Maintain knowledge of procedures, policies, and products.

Required qualifications, capabilities and skills

·Hold a Bachelor’s Degree or possess equivalent experience

·Minimum of 1 year in financial services or financial services consulting; merchant acquiring industry.

·Exhibit strong interpersonal skills with excellent verbal and written communication abilities.

·Demonstrate excellent end-to-end problem-solving skills.

·Showcase the ability to resolve conflicts and positively influence and lead others.

·Possess strong time management, project management, change management, and organizational skills.

·Interact productively with colleagues at all levels.