Amazon Data Center Manager 

United Kingdom, England 

465098788

You have experience creating and devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. You will manage teams in hardware and network diagnostics followed by physical repair and participate in an on-call rotation. You are willing to work autonomously and manage your teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in data centers, hardware and network repair, you will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.
Key job responsibilities
• SAFETY
Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.• DATA CENTER OPERATIONS (DCO)
You will guide a team of technical professionals to support this work, as well as frequent engagement in the following activities:o Prioritize and assign trouble tickets to Data center technicians and operators
o Routinely review ticket queues for large events and act accordingly
o Educate, train, and guide Data Center Operations Technicians in best practices relating to resolving service owner issues
o Manage and deliver mid-size projects
Recommend, write, and oversee policies and procedures to meet industry best practices and the required Service Level Agreement (SLA)o Maintain the on-call schedule, and coordinate absence and vacations ensuring 24/7 operations
o Participate in on-call rotation for emergency calls
o Write and deliver performance reviews for staffAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

• Relevant professional qualification or degree in IT field or job-related experience
• Direct people management experience and proven track record of success in delivering projects despite competing priorities and distractions
• Understanding of IT Operations and Service Management practices

• Experience with Information Technology (IT) infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling best practices and IT service delivery principles and best practices
• Understanding of critical electrical, Heating Ventilation Air Conditioning (HVAC), control and Change Management Systems (CMS)
• Prior ownership of the operation of a mission-critical team or product
• Project Management Experience.