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JPMorgan Payment Lifecycle Specialist India, Maharashtra, Mumbai 463632505
29.05.2025
Job Summary:
As a Payment Lifecycle Specialist within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience.As a part of Billing Operations, you will be responsible for onboarding clients on Billing platforms for statement & invoicing for services provided across multiple lines of business. You will be assigned work daily, supporting requests received from stakeholders to Set-up & maintenance.
Job responsibilities
- Meet day-to-day deliverables with a high level of timeliness and accuracy.
- Ensure all deliverables are met within the given timelines.
- Review processes constantly and regularly, and provide ideas to improve the process.
- Meet the goals and objectives set by the reporting Manager.
- Ensure 100% accuracy while processing transactions.
- Own the end-to-end process of operational support for selected journeys in scope of the unit, including escalations and engagement with internal business partners to support operations.
- Interact closely with stakeholders and customers to ensure proper client experience and hand-offs between service and Operations. Serve as the point of contact for internal communication with front and back office.
- Investigate, follow-up, and resolve client inquiries and problems through effective interaction with clients, banks, operations areas, and other staff in a timely and professional manner.
- Develop subject matter expertise of business processes to assist with correction and remediation.
- Be part of a team that will be required to meet the larger goals of the business and with individual deliverables assigned to team members.
Required qualifications, capabilities, and skills
- Minimum 1 year of experience in Billing Operations or in similar functions
- Maintains utmost accuracy in the processing of payments
- Ability to follow tight deadlines, organize and prioritize workload
- Demonstrated experience of strong analytical and problem-solving skills
- Maintain strong discipline to support in new activities in partnership with multiple teams engaging in operational readiness
- Excellent written and oral communication skills
- Willing to work in any shifts including night shift
Preferred qualifications, capabilities, and skills
- Experience of effective end to end queue monitoring and assisting a team in the prioritization of tasks
- Experience in back-office operations and keen sense of quality control and practices
- Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
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