Must have 5+ years of experience leading teams in a large scale Operations type organization as well as small business or Risk Management expertise
An obsession with the customer experience
An understanding of common business practices as well as payment transaction processing
Possesses a high level of intellectual curiosity focused on identifying the root cause of problems to generate results and exhibiting the highest personal and professional standards of integrity and ethics
Advanced computer/ internet navigation skills in order to quickly and effectively use a variety of proprietary systems, investigative programs, and case management systems
Strong analytical skills and the ability to quickly assess performance, identify opportunities, gain alignment, and implement solutions
Exceptional emotional intelligence including strong self-awareness and as well as the ability to empathetically provide constructive feedback
Demonstrated ability to use data and influence to drive change, to expertly lead cross functional projects, and to guide the organization through change
Track record of identifying and developing exceptional talent to build high performing teams
A collaborative leader, who communicates equally well with senior leaders, front-line employees, and cross-functional groups
Bachelor's degree or equivalent relevant experience, and CFE/ACAMS or similar is a plus