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BMC BMC Helix Operations Management BHOM Consultant India, Maharashtra 462003574
19.09.2024
Description and Requirements
CareerArc Code
Key Responsibilities/Duties
- Responsible for leading and/or participating in teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.
- Provide L2/L3 operational support on BMC Helix Operations Management (BHOM), TrueSight Operations Management (TSOM), as per agreed SLAs
- Maintain BHOM / TSOM Application platform availability as per agreed availability commitment.
- Administer and maintain BMC Helix Operations Management (BHOM), TrueSight Operations Management (TSOM) Solution. Ensure the platforms are running efficiently, with optimal performance and availability.
- Configure and customize BMC Helix Operations Management or TrueSight Operations Management solutions to align with client requirements. Adjust system settings and features to meet operational needs.
- Continuously monitor system performance and health metrics. Identify and address performance issues, bottlenecks, and anomalies to ensure reliable and effective operations.
- Monitor and analyse end point events and performance metrics. Provide insights and recommendations to clients on event monitoring planning.
- Diagnose and resolve issues related to BHOM/TSOM applications. Provide technical support to address complex problems and ensure minimal disruption to services.
- Continuously monitor system performance and capacity metrics. Identify trends, anomalies, and potential issues. Implement corrective actions to maintain system stability and performance.
- Oversee the integration of BMC solutions with other systems and third-party applications. Ensure seamless data flow and interoperability between systems.
- Implement minor upgrade, patches, and new features for BMC solutions, ensuring updates are deployed with minimal impact on ongoing operations.
- Maintain comprehensive documentation of system configurations, customizations, troubleshooting steps, and resolution procedures. Ensure that documentation is up-to-date and accessible.
- Provide training and support to end-users and stakeholders on BMC solutions. Share best practices and help clients maximize the value of their capacity management tools.
- Adhere to industry best practices and standards, including ITIL, for capacity management and system administration. Ensure compliance with internal policies and client agreements.
- Assist customer drive adoption of the monitoring solution across the environments
- Work closely with Service Owners to review service delivery quality with focus on continuous improvement.
Skills/Experience:
- You must possess a Bachelor’s Degree.
- Should have 6-9 years of IT experience.
- Should have worked in Applications Managed Services and Consulting Services environment
- Extensive experience in the implementation, administration and configuration of BMC BMC Helix Operations Management (BHOM) /TSOM Application Support, Administration, Integrations and, Customizations
- Excellent in troubleshooting BHOM/ TSOM applications, integrations, customizations.
- Extensive experience maintaining BHOM /TSOM within a high distributed complex environment.
- Excellent organization and communication (both written and oral) skills
- Able to work both autonomously and in teams
- Self-starter and good decision-making skills
- Strong analytical skills with a methodical approach to fault resolution
- Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage.
- Good knowledge of Cloud Technologies, networking, and database concepts
- Well Organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
- Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
- Effective communication skills in English (verbal and written).
- Willing to work in shifts, weekend and on-call support will be required.
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