JPMorgan Client Operations Onboarding Maintenance Quality Control Analyst 

Switzerland, Geneva, Geneva 

458750580

Join the fast-paced and dynamic JPM Suisse Private Bank Client Operations team to onboard new clients, maintain existing accounts and drive best practices whilst ensuring we adhere to regulatory requirements.

As a Client Operations Onboarding, Maintenance, Quality Control Analyst within Client Operations team, you will be responsible for ensuring adherence to regulatory Anti-Money Laundering (AML) and Know Your Client (KYC) requirements. There are multiple teams with the Client Operations space covering both new clients (Onboarding, KYC, Quality Control) and existing clients (Periodic Reviews, Maintenance, Remediations, Quality Control).

Key priorities of the Client Operations team include:

1. performance of a quality review of client KYC profiles and client documentation as part of the onboarding process for each new client and on a regular basis for existing clients
2. analysis of complex account opening cases and assessment of potential risks
3. processing of client documentation and corresponding system inputs during the client lifecycle
4. partnering with Risk / Controls teams to ensure compliance with policies and regulatory requirements.

The successful candidate will be self-motivated and highly disciplined with a “can-do” attitude and strong sense of ownership. Flexibility is a key attribute as rotation across Client Operations teams may be required.

Job Responsibilities

• Process new account opening requests in a timely and efficient manner, with the highest standards of quality and care. Ensure the business is compliant with all Bank policies and global regulatory / legal requirements
• Perform documentation updates for existing clients within the agreed timeframes
• Enter data into various databases and check to ensure the accuracy of the data inputted
• Perform quality reviews of new account openings and KYC periodic reviews in a timely and efficient manner, with the highest standards of quality and care
• Prepare client KYC analyses, interacting with the Bankers to obtain KYC and other compliance information and documentation
• Perform remediation exercises as requested, including remediation of digital and physical records
• Follow up on all outstanding issues / escalations with relevant partners in the Bank including Risk / Controls team and ensure a good relationship with key stakeholders to ensure the best client experience

Required Qualifications, Capabilities and Skills

• Apprenticeship in Switzerland or bachelor's degree in relevant fields
• Strong interpersonal skills with ability to work independently and in teams
• Excellent organizational skills and meticulous attention to detail with ability to multi-task, prioritise and work to tight deadlines
• Fluency in English mandatory
• Strong Microsoft Office skills, in particular with Word and Excel

Preferred Qualifications, Capabilities and Skills

• Fluency in French, German, Spanish, Arabic or Portuguese would also be a strong advantage
• Experience or knowledge of KYC / AML requirements
• Understanding of wealth management structures and documentation requirements
• Familiarity with Swiss Law, Swiss banks’ code of conduct with regard to the exercise of due diligence (CDB),OBA FINMA and other regulatory topics