NetApp Support Account Manager 

India, Karnataka, Bengaluru 

456730477

The SAM Technical Analyst’s work with NetApp customers and Account/Sales Teams, by providing expertise in the following areas:
• Responsible for generating, analysing and reporting customer data from various enterprise sources.
• Provide informed strategic planning, storage support best practices and upgrade advice.
• Understands the customers' environment and apply NetApp knowledge to improve the overall support experience.
• Maintain customer install base information in NetApp system of record up to date.
• As needed, partner with lead SAM to conduct regular operational service reviews and provide customer-tailored best practice recommendations
• Through a combination of expertise, analytics, tools and a deep understanding of customers' operating environment, the SAM consults and provides deliverables aimed at mitigating risks and ensuring stability of the NetApp Solution.
• The SAM Technical Analyst influences customers to adopt best-practices by regular tracking of preventative remediation actions derived from recommendations
• Identify opportunities to improve and enhance technical analysis and representation of customer recommendations.
• Manage special projects as assigned by management to meet customer and cross-functional team needs.

- 6-9 years of relevant experience is preferred.
- A Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field experience is required.
- Prior experience in a Support role would be desired.