KLA Technical Support Engineer 

Taiwan, Kaohsiung 

456454502

Specific responsibilities include:

• Coordinate and lead service alert calls with field service engineers and development engineers to help analyze and resolve tool issues.

• Gain engineering-level knowledge and troubleshooting skills ofhighly complexsystems by working with marketing, development engineering,logistics

• Standardize solutions that willbenefitall customers including defining the best-known methods (BKM).

• Participate in multi-functional product teams with a focus on customer satisfaction and operational excellence.

• Act as a two-way conduit for information transfer between the development engineers and field service teams who provide product maintenance and support.

• Gather and analyze data and logs from the tools toidentifysources of systematic issues, including technical, process, facilities, and user errors.

• Help develop and detail technical service procedures for proper knowledge gaining.

• Respond to situations where field service engineers have failed to resolve complicated system performance problems, by providing written plans of action by e-mail, on phone, or at customer sites in the US, Asia, and Europe.

• technical reports to communicate issues, analysis, technical assessments, system status, best-known-methods, and engineering recommendations.

• STEM Bachelor'sLevel Degree,Master’s Degree

• 2-5 years of experience or equivalent combination of education and experience in optical and/or electromechanical systems. Semiconductor capital equipment experience isstrongly preferred.

• technical support and experience in system-level troubleshooting, as well as driving multi-disciplined teams to resolve sophisticated problems preferred.

• Ability to quickly diagnose problems through analysis of inspection reports, system log files, system parametric diagnostic data, and other test results, and provide solutions.

• Ability to act independently and with a minimum of planning, drive work to resolution, including post-mortem and standardization actions.

• Excellent oral and written communication skills.