NICE Cloud Operations Engineer 

India, Maharashtra, Pune 

455233760

You will team up with highly talented engineers and architects, working on cutting-edge technology in a fast-paced environment. Your responsibilities will include:

• Daily monitoring of systems to ensure customer data is processed correctly.
• Ensuring timely data processing (T+1 or T+5 for weekly arriving data).
• Reviewing data ingestion and alert generation using automated scripts.
• Executing manual monitoring tasks for new use cases until automation is implemented.
• Identifying data gaps and raising cases to appropriate internal teams.
• Performing trend analysis and communicating with stakeholders.
• Automating tasks using Python, Perl, and PowerShell scripting.
• Managing change processes and deployment plans.
• Creating and maintaining a technical knowledge base.
• Providing hands-on support for AWS/Azure environments.
• Collaborating with Support, R&D, and Operations teams to meet customer-specific data processing needs.
• Solving complex customer data problems across multiple critical applications.
• Building internal tools and utilities to optimize operations.
• Driving customer communication during critical events.
• Providing on-call support and working in a 24×7 shift environment.

Have you got what it takes?

• 3–4 years of relevant experience.
• Strong hands-on experience in managing Application Support (2-tier/3-tier apps).
• Excellent problem-solving, analytical, and communication skills.
• Experience handling complex application performance issues.
• Proficiency in managing containerized/cloud-based applications (AWS services like EC2, S3, VPN).
• Experience in Monitoring/Operations or Infrastructure Operations teams.
• Strong troubleshooting skills.
• OS-level knowledge (Windows or Linux).
• Database skills (SQL, Oracle, Postgres, Cassandra).
• Middleware experience (Tomcat, WebLogic, WebSphere).
• Ability to identify root causes of performance issues and mitigate bottlenecks.
• Exposure to scripting languages (Ansible, Perl, Python, Ruby, Shell, PowerShell).
• Familiarity with tools like OpsGenie, Nagios, Rundeck.
• Experience with Kubernetes and cloud/application-level security.
• Background in Banking & Financial domain is a plus.
• Experience working in Agile/Sprint development models.

Tech Manager
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