Product Specialist (Java L3 Support)You will report to the Senior Manager, Product Specialist.
Technology You'll UseTroubleshoot issues like, unexpected termination/memory leak/performance issue. Proficiency in java and C++ source code and also exposure in analysing Heap dump, Thread dump, Jstack,pstack,strace,GDB and proficiency in troubleshooting tools like tcpdump/wireshark/java runtime injection, DB performance tunings, memory profilers/analyzers.
Your Role Responsibilities? Here's What You'll Do- Troubleshoot complex technical problems, proposing probable fixes, and working with the customer and Informatica development to resolve technical roadblocks.
- Will also support the customers' implementation process, working with our customers' implementation teams and Informatica technical support.
- Knowledge of CFCN, serverless paradigm with the ability to understand issues in cloud native applications is has must have skill.
- Troubleshoot issues not only in product but also on generic stacks like system/network/echo systems (Azure/GCP/AWS) is an additional expectation from the role.
- The ability to develop tools for multiple endpoints ( odbc/message queue/rest/ echo systems end points) would be an added advantage.
What We'd Like to See- You are knowledgeable in cloud architecture-based applications with an understanding of how these applications are designed/developed for scale and performance.
- You are comfortable programming in JAVA, and have in-depth knowledge of systems (OS) programming.
Role Essentials- 3+ years of industry experience in Java environment or enterprise software sustenance/support.
- Bachelor's degree in computer engineering/Technology.
Perks & Benefits- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit