Amazon Support Associate II Global Service Desk GSD 

Canada, British Columbia, Vancouver 

45194081

Responsibilities include:
- Leverage your 1+ YOE in help-desk or desk-side environment to solve issues forAmazon Corporate employees located in-office and remote.- Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.
- Diagnose and troubleshoot end user computing problems including examining the problem, identifying the appropriate resources, testing proposed fixes and follow-up to ensure the problem has been resolved.
- Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
- Assist with activities to triage and escalate any system or network outage to reduce downtime.
- Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
- Leverage your Associate in Computer Science, related field or IT experience.- Adherence to shift schedules and timeliness are key requirements.
- Willingness to work flexible shifts and scheduling, weekends, and holidays.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- High school or equivalent
- Experience troubleshooting integrated and interdependent computer systems

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service