You will be responsible for owning the operations function of the banking practice and managing the SLAs on production and quality. You will manage the production and quality outcome of the project along with the below.
Manage Global Trade Finance Operations for 125 people across Mumbai and Chennai.
Manage Client stakeholders in India, as well as send site i.e. EMEA or APAC.
Overall project plan, budget, structure, schedule and staffing requirements for the Back Office delivery.
Lead all operational topics & drive performance as per SLAs.
Manage margins for the project. Optimal utilization of resources.
Ensure effective Goal setting and Performance management for reporting staff, create sufficient back ups, succession planning.
Create and promote Employee engagement & retention, Employee Growth & development and Rewards/Recognition schemes for the entire process.
Promote Innovation and Six Sigma culture. Supervise value addition projects from time to time. Continuous improvement in quality and productivity.
Experience in Banking Operations
Overall, of 12+ years work experience in Trade Finance Operations.
Preferred international banking experience.
