SAP Working Student f/m/d - SAP LeanIX Customer Success 

Mexico, Nuevo León 

450884318

What you'll do

Work experience

• Get an insight into the work as a CSM at a growing SaaS company
• As part of the team contribute to our and our customers’ success story
• Manage own internship project (ex. Academic edition, Workspace Best Practice Report)

Customers

• Creating onboarding presentation for customers
• Supports CSM in customer interaction (call preparation, tasks that come out of calls)
• Shadow CSMs in customer calls to understand onboarding and continous CS management

Internal activities

• Takes care of our Academic Edition Universities: collaborate with professors and academic contacts, set up workspaces, plan guest lectures and workshops, maintain customer data, manage the process internally with different departments involved
• Organising internal meetings like Product learning, knowledge sharing with product
• Take over tasks like MTM setup, Salesforce task, report generation
• Helps organising community events
• Owns Confluence pages and updates here
• Keeps on top of product updates and informs about changes in resources we share with customers
• Supports CSM in their OKR
• Developing/updating Demo workspace for specific use cases

Expansion

• Learning and understanding of key CSM metrics, such as NDR (upsell, churn)
• Organising team activities and meeting to drive the team spirit and make the meetings more productive
• Be valuable part of the team taking part in team and company wide meetings, workshops etc.
• Build a great cross-departmental network to strive in your role

What you bring

• Student (f/m/d) at a university or a university of applied sciences
• Min. 1 year left of studies
• Preferred fields of study: IT study fields, Business
• Language skills: fluent in both German and English
• Understanding of IT Management and Software Development/Operations in Enterprise organisations
• Ability and experience to structure and prioritise your work and the work of others
• Openness to learn and understand customer needs
  

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

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