EY Senior Manager - HR Operations CBS TAL Enablement Gurgaon 

India, Haryana, Gurugram 

450270388

Senior Manager (ER)
Gurugram/Mumbai/Bangalore

As a Senior Manager – Employee Relations, you will be a strategic partner responsible for a service line and will lead complex ER cases, driving proactive ER initiatives, and contributing to the design and implementation of the ER governance framework across EY India. You will play a critical role in building a fair, compliant, and inclusive workplace culture by managing high-risk ER matters, advising leadership, mentoring ER Advisors, and leading various ER initiatives.

Key Responsibilities:

1. ER Case Management & Advisory
   • Lead and resolve high-risk, complex employee relations cases (e.g., misconduct, grievance, performance, and disciplinary matters) with fairness, consistency, and compliance.
   • Provide expert ER advisory support to HR Business Partners, leaders, talent partners.
   • Oversee documentation and ensure adherence to internal processes and legal standards.
2. Framework & Governance Implementation
   • Support the Director–ER in rolling out the ER operating model, policies, and tools across service lines.
   • Drive adherence to ER governance protocols, ensuring role clarity among ER Advisors, and Ops team.
3. Capability Building & Proactive ER
   • Lead ER training and awareness programs for business leaders, HR teams, and employees.
   • Analyse ER trends and insights to recommend proactive interventions and culture-enhancing initiatives.
4. Risk Mitigation & Compliance
   • Partner with Legal, Compliance, and Risk teams to ensure regulatory compliance in ER processes.
   • Participate in audits, investigations, and periodic reviews of ER protocols.
5. Stakeholder Engagement
   • Work closely with service line leadership, Talent consultants, and Legal as needed.
   • Act as a trusted advisor in sensitive ER situations and organizational changes (e.g., restructuring, exit strategy).

Skills and Competencies:

• Deep expertise in Indian labour laws, employment policies, and workplace compliance.
• Strong investigation, analytical, and conflict resolution skills.
• High emotional intelligence, discretion, and sound judgment.
• Ability to work independently and handle ambiguity.
• Strong people management skills
• Strong stakeholder management, facilitation, and influencing skills.
• Excellent written and verbal communication.

Qualifications and Experience:

• LLB, Postgraduate in HR, Law, or related field preferred.
• 10 to 14 years of experience in Legal/ HR/ Employee Relations, including experience managing complex ER cases.
• Prior experience in a Big 4, consulting, or a large matrixed organization preferred.
• Exposure to ER frameworks, tools, and governance models is an advantage.

What We Offer:

• A leadership role in shaping EY India’s ER culture and practices.
• Opportunity to work on strategic initiatives with senior leadership.
• Dynamic, inclusive, and high-impact work environment.
• Competitive compensation and benefits.

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain positive energy, while being adaptable and creative in their approach.

What we offer

• With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organization, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities.
• EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing.
• If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
• Join us in building a better working world. Apply now.