NICE Cloud Operations Engineer 

Philippines, Manila 

450196374

How will you make an impact?

• Supports NICE Engage, covering access, recording, and playback processes, along with troubleshooting.
• Proficient in system configuration, user setup, and administration.
• Experienced in PBX integration (Cisco, Avaya) and ACD/Skills, CTI integration, SIP, and SBC Audiocodes.
• Familiar with PowerShell, Command Line, and basic network troubleshooting tools (Wireshark, Ping, Telnet).
• Knowledgeable about AWS Instances and Windows server and cluster management.
• Skilled in reading log files and following architectural design for system installation and configuration.
• Collaborates with various NICE departments and global customers, maintaining high customer satisfaction.
• Conducts thorough troubleshooting, adheres to support processes, and provides material support for complex issues.

Have you got what it takes?

• 4+ years of application or software support experience.
• 2+ years of experience in public or private cloud environments.
• 2+ years of experience in Windows-based environments, both production and personal systems.
• 6+ years of English communication experience in technical fields.
• Experience as a Voice Operations/Engineer with a background in AudioCodes.
• Effective troubleshooting skills for supported applications.
• Capable of handling complex issues across multiple applications or environments.
• Proactively engages with peers, keeps stakeholders updated, mentors’ coworkers, and coordinates work with peers.

You will have an advantage if you also have:

• Proficient in NICE Engage support, troubleshooting, and implementation.
• Familiarity with ServiceNow and Salesforce for ticketing purposes.
• Skilled in web application support.
• Experience utilizing SQL, including writing queries.
• Knowledgeable about call center infrastructure and operations.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​