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EY Assistant Director 
India, Kerala, Kochi 
449518910

22.09.2024

Accountabilities:

  • Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences
  • Deploys consulting best practice, knowledge and techniques when undertaking work
  • Performs rapid assessment of current landscape for clients and is able to provide insights around hypothesis and solutions
  • Manage business stakeholders across different levels and build strong relationship
  • Manage direct onshore facing projects independently
  • As a team member, assists in providing smooth delivery of internal project/program outcomes

Required experience:

  • Strong experience in problem solving and driving change through technology
  • Total experience between 8-12 years
  • Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.

Competencies/ skills

  • Assess End to End processes to identify improvement/automation opportunities and create automation/transformation roadmap.
  • Knowledge of Business Process Re-Engineering, Six-sigma concepts of DMAIC, Project Management (and all tools included therein).
  • Mentoring & experience in creating, reviewing & closure of projects.
  • Well versed with contemporary technologies & leading tools, RPA (attended/unattended) automation, Machine learning, Artificial Intelligence and Analytics, also have a proven record of implementing large scale Transformation project.
  • Experience in process due diligence and diagnostics, building solutions and process restructuring.
  • Assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them, should be able to grow into leadership roles after graduation from the GB/BB role.
  • Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes).
  • Willingness & quick to learn new processes.
  • Ability to set up lagged and leading indicators for measurement in the system. Build and drive calibration models to drive standardization across onshore and offshore.
  • Ability to decipher metrics both independent and derived.
  • Predictive methods of defect deduction and setting up of root cause corrective system for robust assurance.
  • Experience in delivering end to end projects delivering on key metrics around customer satisfaction, cost reduction and efficiency improvement.
  • Demonstrated skill at data cleansing, data quality assessment and using analytics for data assessment.
  • Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality awareness
  • Collaborate with various functions to ensure the system solutions meet the functional requirements.
  • Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team.

Other skills

  • Knowledge of statistical tools
  • Knowledge of data science and exposure decision science projects
  • Knowledge of business analytics tools like Tableau, PowerBI or similar tools
  • Exposure to agile framework
  • Implement visualization concepts
  • Expertise in building reports and ability to derive intelligence from it.

Role title

Assistant Director / Manager – Service Excellence

Job Summary

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.