Nokia Customer Technical Advocate 

Canada 

448799585

Customer Technical Advocate will be required to work in a consultative manner with customers, solutions and marketing groups and systems engineering to scope which includes following responsibilities:

• Represents the Technical Support Service in front of customer, managing difficult situations and conflict resolutions.
• Represents customer (interests) within Nokia for Technical Support Service activities.
• Provides customer-facing communication regarding operational, technical and quality issues. Makes timely recommendations to customer.
• Maintains information about customer network in relevant databases.
• Proactively and aggressively evaluate the customer’s network to provide improved network reliability

• 5+ years relevant work experience with a telecom communications equipment vendor or service provider in IP/MPLS networks.
• Familiarity with the Nokia NI suite of products like 7750SR, 7705SAR, 7250IXR, 7210SAS, 5620NSP
• 3+ years’ experience in in IGP like OSPF, ISIS and Segment Routing, MPLS protocols LDP, RSVP-TE, and L2/L3 VPNs

It would be nice if you also had:

• Strong communication skills (technical, business acumen)
• Ability to work remotely with customers and internal teams (technical and non-technical)
• Ability to multitask and interact with multiple customers
• Undergraduate degree in Engineering, or equivalent level of education / experience

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program