Amazon Software Support Engineering Manager 

India, Tamil Nadu 

44600091

- Bachelor's/ Master’s degree in Computer Science, Engineering or related technical field
- 5+ years of People Management, Program Management, Support engineering experience in related field.
- Customer-centric orientation as evidenced by the quality and efficacy of products, services, and support delivered.
- A creative problem solver who proactively seeks out system/process improvements in support of his/her customers
- Strong understanding of technology and product design and architecture
- Strong program/Project management skills working across teams and stakeholders
- Proven ability to manage multiple, competing priorities simultaneously
- Strong sense of ownership, urgency, and drive

- Experience in managing/supporting large-scale highly available and distributed systems
- Technical Skills - Programming Languages (Java/Python/Ruby, etc.), Web technologies, Cloud/AWS
- Proven track record of troubleshooting, simplifying, operational excellence and a focus on automation
- Agile Principles, Values, and Practices
- Good data mining and analytical skills as well as proven process management skills.