Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Preferred qualifications:
4 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience designing and implementing live media or video on demand workflows.
Experience with cloud computing (e.g., certifications, internships, coursework, etc.).
Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.