Wix Support Engineer 

United States, Iowa, Cedar Rapids 

445730023

As an IT Support Engineer, you will:

• Respond quickly and effectively to global IT requests received through the IT Support system (JIRA).

• Configure and maintain all IT equipment and services, encompassing computers, network switches/WiFi, conference rooms, security systems, and back office systems.

• Manage Windows & macOS endpoint installation, upgrades and troubleshooting utilizing MDM tools.

• Design, develop, and optimize AI-driven solutions, including ChatGPT prompts and advanced AI bot functionalities.

• Maintain a reliable local network infrastructure for the Cedar Rapids customer care team, keeping business processes running smoothly without interruption.

• Conduct in-depth root cause analysis of recurring technical issues, identify underlying problems, and propose long-term solutions to prevent future incidents.

• Create technical documentation, guides, and knowledge base articles for internal use and provide training to staff as needed.

• Take the initiative to pinpoint opportunities for enhancing IT services, and actively lead these projects to completion while demonstrating a significant level of autonomy throughout the process.

• Be prepared to work flexibly during out-of-hours schedules when on-call duties or IT maintenance tasks arise.