GE HealthCare Service Specialist - Customer Operations 

Mexico, Mexico City, Mexico City 

442297797

Track, manage, and measure IB accuracy, including monthly reporting and analytics support (e.g., regulatory reporting, standard IB-related or customer ad-hoc requests).

Drive the overall execution of the GEHC customer service contract.

Assist the team with timely and accurate billing of customers for contract and non-contract services.

Work within related systems (Nuvolo, Siebel, and FX) to manage and complete all work documentation.

Maintain install database and contractual entitlement accuracy by supporting the field team and external customers.

Work closely with field service, commercial sales and commercial teams to resolve technical and process-related issues and provide support for timely resolutions.

Effectively manage and prioritize various projects with minimal supervision.

Responsible for the profitability and customer satisfaction for assigned contracts. Provide both service agreement and time and material program management. Assure timely resolution of customer issues and customer satisfaction for assigned contracts. Interact with members of the customer service, parts & transactional services, field service, repair service, and/or other teams. Function as a liaison between internal organizations and customers for assigned contracts.

Broaden knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical knowledge; still acquiring higher-level knowledge and skills.

Basic understanding of key business drivers; use this understanding to accomplish own work. Good understanding of how the work of own team integrates with other teams and contributes to the area.

May have some autonomy to make decisions within a defined framework. Resolve issues in situations that require good technical knowledge and judgment within established procedures. Consult more senior team members for issues outside of defined instructions/parameters.

Bachelor's degree from an accredited university or college and 3 years' experience (or a high school diploma / GED with at least 6 years of experience in Services

3 years' experience analyzing data, spreadsheet tracking, (Excel-Pivot Tables)

Strong oral and written communication skills.

Ability to document, plan, market, and execute programs.