The SADU Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements.
Work closely with business stakeholders and users to gather requirements and coordinate with development team for implementation.
Provide day-to-day functional support and troubleshooting root causes of issues for applications in SADU
Take ownership of issues and work with business users and development team to find resolutions.
Maintain and modify configuration
Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards, documents requirements.
Gather data needed to create and complete project plans, which includes the work breakdown structure and project schedule.
Collect project performance data to help track project issues and track resolutions.
Keep track of progress on project deliverables, as well as approved changes.
Ensure project documents such as the project charter, communication plan and risk management plans are updated as necessary.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Minimum 3+ years relevant experience P2P or Data warehousing applications
Should have good exposure to data archival and disposal activities.
Should have worked in at least 2 data migration and disposal programs.
Must be an effective communicator
Participation in some process improvements.
Analytical and troubleshooting skills.
Knowledge in banking applications and server infrastructure
Good interpersonal and communication skills, great teammate
Education:
Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.