Flex Director Global Program Management 

Malaysia, Penang 

442122488

Job Summary

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What a typical day looks like:

• Manage successful customer relationships on a global basis, providing voice of the customer and single point of contact globally for all product programs and operational performance.
• Be responsive to customer requests and ensure high Customer Satisfaction.
• Support customer initiatives, requests and escalations utilizing and presenting facts and data.
• Ensure effective, timely and coordinated communications to and from customer
• Provide the necessary leadership and support to site Program & Project Managers (design, NPI, operations, etc.) to improve communication and drive best practices across multiple global sites.
• Ensure collaborative cross-functional teamwork to effectively initiate, plan, execute, monitor, and control all phases of inter-site operations.
• Ensure commonality of best practices between each of the manufacturing sites.
• Help identify and lead projects and initiatives to maximize customer satisfaction, quality, delivered value, profit and drive site focus on efficiency programs.
• Analyze and understand customers’ business strategy, future product plans, expansion activities identifying and leading pursuit of growth opportunities.
• Ensure effective collaborative team and two-way communications between Flex Operations and Global Account Management.
• Work closely with the Global Account team to ensure alignment to goals.

The experience we’re looking to add to our team:

• Bachelor's degree in engineering or related field or equivalent experience. A Master’s degree is preferred.
• Strong experience in a Program/Operational Management or leadership role, preferably in a manufacturing environment.
• Experience or knowledge with semiconductor test products is a plus.
• Ability to interface and communicate with different levels of the organization, both at customer
• Strong analytical capabilities and attention to detail. Ability to dig deep into issues when needed.
• Strong and flexible team player who is able to work in a diverse, multi-cultural environment.
• Comprehensive understanding of electronics manufacturing.
• Comprehensive understanding of P&L and balance sheet.
• Excellent written and verbal communication skills, ability to make effective and persuasive presentations to various stakeholders .
• Excellent organizational and problem-solving skills, ability to make complex business decisions.
• Willingness to travel internationally 25%
• Proficiency well in English.

What you’ll receive for the great work you provide:

• Medical benefits, dental, vision
• Life Insurance
• Paid Time Off
• Performance Bonus

Job CategorySales - Marketing - Account Mgmt

Required Skills:

Optional Skills: