Microsoft HR Shared Services Support 

Philippines, Makati 

439693225

Required/Minimum Qualification:

• 5+ years of work experience in HR Shared Services /HR Service Delivery.
• Strong understanding of Hire-to-Retire lifecycle, ability to develop and maintain related end-to-end processes, Desk Top Procedure and Knowledge base. Proficiency in SAP SuccessFactors, Employee Central.
• Ability to handle sensitive information and to make decisions that impact customer service levels with a sense of urgency.
• Strong Project management skills, Influencing skills and ability to Train the team on an ongoing basis.

Preffered Qaulification:

• Well experienced in vendor management including ability to measure & report vendor performance, continuously improve processes, deliver against agreed objectives/ service levels, etc.
• Solid knowledge and proficiency in MS Visio, Access, Excel is a plus.
• Understanding of basic immigration law in the supported region, alongside experience in implementing immigration and mobility processes across different countries.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Accountable for the overall delivery of Employee Moves/Data services for the countries in the service region meeting and striving to exceed KPI targets, and operating as an escalation point of contact for employees and partners across the region.
• Accountable for Data Privacy and security in the service line, rapid response to privacy issues, and handling of sensitive cases.
• Accountable for service process documentation, desk-top-procedures, and knowledge base articles for assisted support.
• Accountable for contributing to the global standard design for Transfer & Data processes.
• Accountable for driving standardization and continuous improvement.