Flex User Experience Manager 

Mexico, Jalisco, Guadalajara 

438166252

What a typical day looks like:

• Change Management: development and implementation of change management strategies for IT service rollouts, upgrades, and other system changes. Collaborate with IT teams to ensure user experience considerations are integrated into the change management process.
• End-user advocacy: Act as the bridge between end users and IT architects/SME to ensure user experience requirements align with overall projects goals and timelines. Help to develop intuitive interfaces and solutions that improve usability, overall user satisfaction and adoption.
• Continuous improvement: Monitor user satisfaction, gathering feedback to understand the needs and pain points of internal users regarding IT services and tools. Analyze adoption metrics to identify areas for optimization and assist users in fully leveraging IT services.

Experience we are looking to add to our team:

• BA/BS or equivalent work experience
• Solid experience in user experience or related fields
• Strong communication and presentation skills.
• Problem-solving and analytical thinking abilities
• Expertise in user-centered design principles
• Collaborative mindset with the ability to work with different teams
• Interest for staying current with industry trends, best practices, and emerging technologies
• Fluent English, both written and verbal.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.