Microsoft Technical Customer Success Account Manager 

India, Maharashtra, Mumbai 

437929651

Required/Minimum Qualifications

· Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

o OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

o OR equivalent experience.

Additional or Preferred Qualifications

· Bachelor's Degree in Business, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

o OR Master's Degree in Business, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

o OR equivalent experience.

· 3+ years relevant work experience within customer industry.

· Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

· Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

· Project Management Institute (PMI) or equivalent Project Management certification.

· Prosci or equivalent certification.

Other ·

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