• Act as an IBM brand ambassador for the TAO services to their client stakeholders, working either on-site or remotely
• Works with Hiring Managers and client leadership to understand their hiring forecasts and translate it into recruitment plans on an agreed frequency
• Develop an in-depth knowledge of the client’s business and industry sector.
• Provides regular updates to stakeholders on the status of requisitions, health of delivery, recruitment market insights and strategies to ensure performance metrics are met
• May facilitate the role discovery meeting with Hiring Manager and recruiters to discuss delivery expectations, timelines and sourcing activities
• Consults with the Hiring Manager on the role requirements and sector/market talent supply considerations which may impact delivery
• May support the delivery team in short-list presentation of candidates as required
• Analyze platform data to identify ways to improve and optimize delivery performance and share best practice across the account team.
• Meet weekly/monthly/quarterly production goals and revenue targets as set by management team
• Participate in client update meetings and represents the service to stakeholders as required.
• Obtain high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account
• At least 5 years of recruitment and/or HR experience for the Japanese market
• At least 2 years in a client management role working across a variety of stakeholders
• Good working proficiency in computer skills and MS Office (particularly Excel and PowerPoint)
• Native Japanese speaker and fluency in English
• Ability to travel if required
• Ability to work independently and proactively develop client relationships
• Experience of recruitment in Technology
