Citi Group Reference Data Learning Development Lead 

Poland, Warmian-Masurian Voivodeship 

437707150

Responsibilities:

• Lead and develop Global Training Framework with objective to identify learning requirements and goals within various business partner and stakeholder groups based on target audience and content complexity.

• Work with business partners and stakeholders for various changes to design training curricula and materials, selecting the most effective training methodology to meet the desired objectives.

• Drive learning and development best practice improvement projects that assist the business in meeting operations and service targets.

• Conduct training assessments and identify training needs for complex policy and non-regulatory changes.

• Support delivery on Book of Work projects, primarily leading efforts related to training design and implementation.

• Streamline, consolidate and standardise learning and development processes where possible.

• Create various types of training outputs, from instructor-led materials to web-based trainings to provide exceptional training offering required for managers, checkers and other specialised roles.

• Identify and close gaps in procedures and existing training with continuous improvement over time.

• Ensure that staff is equipped with the requisite process knowledge to perform to operational management standards.

• Ensure all learning events are tracked via GLMS and generate meaningful and user-friendly MIS.

Qualifications:

• 4+ years of experience in managing large scale training programs and projects.

• 3+ years of experience in training design and development is a must.

• 3-5 years’ Operations/ back-office experience in Banking industry is desirable.

• Experience in business partnering providing a support service internally to business stakeholders.

• Strong leadership, collaboration, and communication skills.

• Strong listening skills and ability to absorb feedback and translate to solutions.

• Ability to multitask and adapt to changing environment.

• Excellent one-on-one and group presentation/facilitation skills.

• Detailed oriented and strong organizational skills.

• Flexible with global working hours, on need basis.

We offer:

Time Type:

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