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Applied Materials Software Tech Support Engineer India, Karnataka 437569656
19.11.2025
Whatyou'll be doing:
Function as a technical support Tier for SW issues
Function as a technical support Tier for SW issues
- Support all customer tool issues that don’t require code changes.
- Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, Computing, databases)
- Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.
- Reproduce customer issues on internal systems. Perform Root Cause Analysis.
- Proactively identify points of failure and drive for resolution.
- Involvement in new SW development
- Take part in SW development road map milestones, new features reviews, and customer demos.
- Create and maintain the lab environment and perform Dry-run activities for new SW versions.
- Actively participate in new products introduction discussions.
- On-site Projects:
- Perform new installations/SW upgrades on customer semiconductor fabs.
- Troubleshoot complex cases and field support teams.
- Support Infrastructure:
- Develop training programs for field engineers and end users.
- Proactively drive support-related feature developments within the team.
- Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods
- Develop in-house utilities, and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience.
- Bachelor’s or Master’s degree in Electronics, Computer Science, Electrical Engineering, or related field.
- Customer Experience: Collect end-user pain points and work on solutions.
- What should you have?
- Self-Learning capability and passion to learn new technology.
- 3+ years of experience in the semiconductor industry, preferably in fab automation or equipment integration.
- Strong understanding ofSECS/GEM, HSMS, and factory automationsystems.
- Experience withMES systems, equipment control software, and scripting languages (e.g., Python, Perl, or Shell).
- Familiarity withequipment communication protocols and standards.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration abilities.
- Advantage: Code debugging skills.
- Advantage: Experience in SW development / SW testing and integration
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